FAQ

FAQ – Frequently Asked Questions

When will I receive my order?
Your order will be delivered according to the shipping method selected at the time of purchase. Due to high demand, most orders are delivered within 5 to 8 business days in Europe , excluding Sundays and public holidays. For international deliveries, please allow 9 to 12 days .

What can I do if I receive a damaged or incorrect item?
If you receive a defective, incorrect, or incomplete item, please contact us within 14 days of receipt so we can resolve the issue quickly. To process your return or exchange efficiently, please use our contact form and include your order number, contact details, and, if necessary, photos of the damage.

Can I cancel or change my order after purchase?
You can usually cancel or change your order as long as it hasn't been shipped. Please contact us as soon as possible if you would like to make any changes. Once an order has been shipped, it cannot be changed or canceled. However, you may return or exchange items according to our Return and Exchange Policy.

How can I track my order?
After placing your order, you will receive a confirmation email with a tracking number . You can use this number to check the shipping status of your package until delivery. You can also log in to your account on our website to view the status of your order at any time.

Do you accept international orders?
Yes, we accept international orders and ship our products worldwide. Please note that international shipping charges may apply and delivery times vary depending on the destination country. For more information on shipping costs and estimated delivery times, please visit our Shipping Information page.